Privacy Policy
This policy explains how we collect, use and protect your personal information when you use absolutepeptides.uk or place an order with us. Last updated: 14 October 2026.
1. Who we are
ABSOLUTE RESEARCH LTD ("we", "us") is a company registered in England and Wales, company number 17510899, with its registered office at Langfield, Purton End, Essex, CB113JT. We are the controller of your personal information under UK data protection law. We are registered with the Information Commissioner's Office (ICO), registration number [ICO REGISTRATION NUMBER]. You can contact us at info@absolutepeptides.uk.
2. What we collect
- Order details: your name, delivery and billing address, email address, phone number and what you ordered.
- Payment details: we receive confirmation that a payment was made and its status. Your full bank or card details are handled by our payment provider and are not stored by us.
- Confirmations you give us: that you are aged 18 or over and are buying for laboratory research, which you confirm at checkout.
- Messages: emails and other messages you send us.
- Email sign-up: your email address, when you subscribe using the sign-up form at the bottom of our website.
- Website data: your IP address, device and browser type, pages you visit and how you found us, collected through cookies and similar technology.
- Marketing choices: whether you have agreed to receive emails from us.
3. Why we use your information
What we use it for |
Our legal basis |
|---|---|
Take, process, deliver and refund your order, and deal with questions about it |
To carry out our contract with you |
Check orders against our terms, prevent fraud and keep our records |
Our legitimate interests in running a safe and lawful business |
Keep accounting and tax records, and respond to regulators and law enforcement |
To meet our legal duties |
Send you marketing emails |
Your consent, which you can withdraw at any time |
Understand how the website is used and improve it |
Our legitimate interests, or your consent where the law requires it for cookies |
4. Who we share it with
We share information only where we need to, with:
- Shopify, which hosts our website, processes orders and sends our emails;
- our payment provider, Wallid, which handles bank payments;
- couriers and postal services that deliver your order;
- our accountants, professional advisers and insurers; and
- the police, regulators, customs authorities or courts, where the law requires us to.
We do not sell your personal information.
5. Transfers outside the UK
Some of the companies we use, including Shopify, may process your information outside the UK. Where that happens, we make sure it is protected by the safeguards the law requires, such as an approved data transfer agreement.
6. How long we keep it
We keep order and accounting records for 6 years, which is the period required for tax and company records. We keep other information, such as messages and marketing details, for 2 years after our last contact with you, unless you ask us to delete it sooner and we are allowed to. If you subscribe to our emails, we keep your email address until you unsubscribe.
7. Keeping your information safe
We use sensible technical and organisational measures to protect your information, including secure payment processing, access limited to people who need it, and password protection with two-factor sign-in on our systems. No online service can be completely secure, so we cannot guarantee absolute security.
8. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information, in some cases;
- ask us to restrict how we use your information, in some cases;
- object to us using your information for our legitimate interests or for marketing;
- ask for your information in a portable format, in some cases; and
- withdraw your consent at any time, where we rely on it.
To use any of these rights, email info@absolutepeptides.uk. We will usually reply within one month. We may need to confirm who you are first, and we may keep some information where the law requires us to.
9. Cookies
Our website uses cookies, which are small files stored on your device. Some are essential, for example to keep items in your basket and process your order. Where the law requires it, we will ask for your consent before using non-essential cookies, and you can change your choice at any time. You can also block or delete cookies in your browser settings, but parts of the website may stop working.
10. Marketing emails
You can subscribe to our emails using the sign-up form at the bottom of our website. We use your email address to send you news about stock, delivery and our company. We will send you marketing emails only if you have agreed to receive them. Every email includes an unsubscribe link, and you can also ask us to stop at any time by emailing info@absolutepeptides.uk. We will still send you messages about your orders.
11. Age
Our website and products are for people aged 18 or over. We do not knowingly collect information from anyone under 18. If you think a child has given us information, please contact us and we will delete it.
12. Contact us and complaints
If you have a question or concern about how we use your information, please contact us first at info@absolutepeptides.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
We may update this policy from time to time. The date at the top shows when it was last changed.