Shipping Policy
This policy explains how we send your order. It forms part of our Terms and Conditions.
Where we deliver
We currently deliver to addresses in the United Kingdom and the Republic of Ireland. We do not deliver to a PO box, and we do not deliver anywhere else.
Delivery options and prices
Service |
Estimated delivery |
Price |
|---|---|---|
Tracked 48 |
2 to 3 working days after dispatch |
£3.99 |
Tracked 24 |
1 to 2 working days after dispatch |
£4.99 |
Special Delivery, guaranteed by 1pm |
Next working day after dispatch |
£10.99 |
Republic of Ireland: International Tracked |
3 to 4 working days after dispatch |
£12.99 |
Delivery within the United Kingdom is free on orders of £100 or more, using Tracked 48. Orders to the Republic of Ireland are charged the rate shown above. You can see the delivery cost at checkout before you pay.
Dispatch times
We dispatch orders Monday to Friday, excluding bank holidays. Orders placed and paid for before 1pm are normally dispatched the same working day or the next. Orders placed at weekends or on bank holidays are dispatched on the next working day. If we expect a delay, we will email you.
Delivery times are estimates and not guaranteed, apart from the Special Delivery service, which comes with the carrier's own guarantee.
Tracking
We email you a tracking number when your order is dispatched. You can use it to follow your parcel on the carrier's website.
Packaging
We pack orders securely in plain, unbranded outer packaging. The contents are described honestly on any paperwork the carrier requires.
Delivery address and receiving your parcel
Please check that your address is correct before you order. We can change an address only before the order has been dispatched, so contact us straight away. If a parcel is returned to us because the address was wrong or incomplete, or it was not collected, we may charge you the cost of sending it again.
Someone aged 18 or over must be available to receive the parcel. If you are not in, the carrier will leave a card or arrange a redelivery or collection point.
Delayed, damaged or missing parcels
If your parcel has not arrived within 5 working days of dispatch (10 working days for the Republic of Ireland), email info@absolutepeptides.uk with your order number and we will investigate with the carrier. If your parcel arrives damaged, opened or with the wrong contents, tell us within 48 hours and send photos of the parcel and the contents. We will replace the order or refund you.
Customs, duties and the law
You are responsible for making sure you may lawfully receive the products where you are. We may refuse to ship an order, or hold it, if we believe delivery would break the law. Orders to the Republic of Ireland are sent from the UK with a customs declaration. Irish VAT, import duty and handling charges may apply, and they are collected by the carrier or customs when the parcel is delivered unless we tell you at checkout that they have been paid. You are responsible for any such charges, and for any delay caused by customs checks.
Contact
Questions about delivery? Email us at info@absolutepeptides.uk.
ABSOLUTE RESEARCH LTD · Company number 17510899 · Registered office: Langfield, Purton End, Essex CB113JT.