Refund policy

This policy explains how to cancel an order, return a product and get a refund. It forms part of our Terms and Conditions.

Cancelling before we dispatch

If your order has not been dispatched, email info@absolutepeptides.uk with your order number as soon as you can. We will cancel it and refund you in full.

Your right to cancel

If you are buying as a consumer, you can cancel your order within 14 days after the day you receive it, without giving a reason. To cancel, email info@absolutepeptides.uk with your name, your order number and a clear statement that you want to cancel.

After you tell us, you have 14 days to send the products back to us.

What we can accept back

For health protection and hygiene reasons, we can accept a return only if the product is sealed, unopened and in the condition you received it, and has been stored as instructed. We cannot accept products whose seal or packaging has been broken, or which have been opened, used or tampered with.

How to return a product

  1. Email info@absolutepeptides.uk and tell us which products you are returning.
  2. We will reply with our returns address.
  3. Pack the products securely, include your order number, and send them by a tracked service. Keep your proof of postage.

You pay the cost of returning goods, unless they are faulty, damaged or not as described. We recommend a tracked service, because we cannot be responsible for a parcel that is lost on its way back to us.

Refunds

We will refund you within 14 days of receiving your returned products, or within 14 days of you giving us proof that you have sent them back, whichever is earlier. We refund the price of the products and the standard delivery cost you paid. If you chose a more expensive delivery service, we refund only the cost of the standard option.

Refunds go back to the payment method you used for the order. Your bank or payment provider may take a few extra days to show it.

Faulty, damaged or incorrect orders

If your order arrives damaged, opened, faulty or not what you ordered, tell us within 48 hours of delivery at info@absolutepeptides.uk. Send photos of the parcel and the products and keep all packaging. We will replace the order or refund you in full, including delivery and the cost of returning it if we ask for it back. This does not affect your legal rights.

Business customers

If you are buying for a business or organisation, you do not have the right to cancel described above. We will still replace or refund an order that is damaged, faulty or incorrect, as set out in the previous section.

Things we cannot refund

  • Products that have been opened, used, tampered with or not stored properly
  • Orders that were delivered to the address you gave and which you later change your mind about, once the cancellation period has passed
  • Delivery costs for an order that you chose to have sent by a faster service, beyond the standard cost

Contact

Email us at info@absolutepeptides.uk.

ABSOLUTE RESEARCH LTD · Company number 17510899 · Registered office: Langfield, Purton End, Essex CB113JT.